Manuka Direct is owned and operated by Alex  Pearson

Calcot Peak, Northleach, Glos, GL54 3QB.

T: 07738 468798

By using the Manuka Direct website, you are bound by the following terms and conditions. “You” and “your” refers to any customer who places an order for Manuka Direct products using this site. “We” refers to Manuka Direct.


We will endeavour to send you the goods you have ordered within 3 days, and will let you know by email if it is going to take any longer than 7 days. If the product you have ordered is not available at the time of your order we will inform you by email within 7 working days and offer you an available alternative. If we do not manage to arrange an alternative order for you within a reasonable time (particularly if we cannot get in contact with you), we will refund you money.


All prices quoted on this website are in pounds sterling, and include VAT where applicable. Postage charges quoted at the online checkout are for Royal Mail delivery within the United Kingdom.


You can purchase Manuka Direct products on this site by Mastercard, Eurocard, Visa, Delta, Electron, American Express, Switch, Maestro or Solo cards. Full details of the payment method are provided as you progress through the shopping cart. You will have the opportunity to check, revise and cancel your order once you have entered your payment details.


If you are not satisfied with the goods you have ordered, you can return them to us unopened and we will refund your payment, so long as you inform us in writing of your intention to cancel your order within 14 days of receiving it. Please return goods in their original condition to Calcot Peak, Northleach, Glos GL54 3QB and indicate on the invoice why you are returning the goods. We will refund your purchase in the same form of payment originally used.


We will keep electronic and hard-copy information about your order on file so that we can follow up any problems with your order. We will also keep this information for tax and marketing purposes after your purchase is complete. It will be accessible only by the directors and employees of Manuka Direct , Manuka Direct accountants, HM Revenue & Customs and those contractors employed by Manuka Direct for its own marketing purposes. We will not pass your information on to anyone else.


We hope to deal with any complaints as swiftly and satisfactorily as possible. Please email us at  if you have any complaints. Alternatively, you can write to us at Calcot Peak, Northleach, Glos GL54 3QB. We aim to acknowledge any complaint within 5 working days.


We are committed to protecting your privacy. Authorized employees within the company on a need to know basis only use any information collected from individual customers. We constantly review our systems and data to ensure the best possible service to our customers. Parliament has created specific offences for unauthorised actions against computer systems and data. We will investigate any such actions with a view to prosecuting and/or taking civil proceedings to recover damages against those responsible


We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail. Any emails sent by this Company will only be in connection with the provision of agreed services and products.


Exclusions and Limitations
The information on this website is provided on an “as is” basis. To the fullest extent permitted by law, this Company:

Excludes all representations and warranties relating to this website and its contents or which is or may be provided by any affiliates or any other third party, including in relation to any inaccuracies or omissions in this website and/or the Company’s literature; and
Excludes all liability for damages arising out of or in connection with your use of this website. This includes, without limitation, direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised this Company of the possibility of such potential loss), damage caused to your computer, computer software, systems and programs and the data thereon or any other direct or indirect, consequential and incidental damages.
This Company does not, however, exclude liability for death or personal injury caused by its negligence. The above exclusions and limitations apply only to the extent permitted by law. None of your statutory rights as a consumer are affected.

Like most interactive web sites this Company’s website [or ISP] uses cookies to enable us to retrieve user details for each visit. Cookies are used in some areas of our site to enable the functionality of this area and ease of use for those people visiting. Some of our affiliate partners may also use cookies

Links to this website
You may not create a link to any page of this website without our prior written consent. If you do create a link to a page of this website you do so at your own risk and the exclusions and limitations set out above will apply to your use of this website by linking to it.

Links from this website
We do not monitor or review the content of other party’s websites which are linked to from this website. Opinions expressed or material appearing on such websites are not necessarily shared or endorsed by us and should not be regarded as the publisher of such opinions or material. Please be aware that we are not responsible for the privacy practices, or content, of these sites. We encourage our users to be aware when they leave our site & to read the privacy statements of these sites. You should evaluate the security and trustworthiness of any other site connected to this site or accessed through this site yourself, before disclosing any personal information to them. This Company will not accept any responsibility for any loss or damage in whatever manner, howsoever caused, resulting from your disclosure to third parties of personal information.

Copyright Notice
Copyright and other relevant intellectual property rights exist on all text relating to the Company’s services and the full content of this website.

Force Majeure
Neither party shall be liable to the other for any failure to perform any obligation under any Agreement which is due to an event beyond the control of such party including but not limited to any Web Hosting collapse, Server fault or ISP going into receivership or administration that may affect your web services, Act of God, terrorism, war, Political insurgence, insurrection, riot, civil unrest, act of civil or military authority, uprising, earthquake, flood or any other natural or manmade eventuality outside of our control, which causes the termination of an agreement or contract entered into, nor which could have been reasonably foreseen. Any Party affected by such event shall forthwith inform the other Party of the same and shall use all reasonable endeavours to comply with the terms and conditions of any Agreement contained herein.

Failure of either Party to insist upon strict performance of any provision of this or any Agreement or the failure of either Party to exercise any right or remedy to which it, he or they are entitled hereunder shall not constitute a waiver thereof and shall not cause a diminution of the obligations under this or any Agreement. No waiver of any of the provisions of this or any Agreement shall be effective unless it is expressly stated to be such and signed by both Parties.

The laws of England and Wales govern these terms and conditions. By accessing this website [and using our services/buying our products] you consent to these terms and conditions and to the exclusive jurisdiction of the English courts in all disputes arising out of such access. If any of these terms are deemed invalid or unenforceable for any reason (including, but not limited to the exclusions and limitations set out above), then the invalid or unenforceable provision will be severed from these terms and the remaining terms will continue to apply. Failure of the Company to enforce any of the provisions set out in these Terms and Conditions and any Agreement, or failure to exercise any option to terminate, shall not be construed as waiver of such provisions and shall not affect the validity of these Terms and Conditions or of any Agreement or any part thereof, or the right thereafter to enforce each and every provision. These Terms and Conditions shall not be amended, modified, varied or supplemented except in writing and signed by duly authorised representatives of the Company.

Notification of Changes
The Company reserves the right to change these conditions from time to time as it sees fit and your continued use of the site will signify your acceptance of any adjustment to these terms. If there are any changes to our privacy policy, we will announce that these changes have been made on our home page and on other key pages on our site. If there are any changes in how we use our site customers’ Personally Identifiable Information, notification by e-mail or postal mail will be made to those affected by this change. Any changes to our privacy policy will be posted on our web site 30 days prior to these changes taking place. You are therefore advised to re-read this statement on a regular basis

These terms and conditions form part of the Agreement between the Client and ourselves. Your accessing of this website and/or undertaking of a booking or Agreement indicates your understanding, agreement to and acceptance, of the Disclaimer Notice and the full Terms and Conditions contained herein. Your statutory Consumer Rights are unaffected.